Customer Services Coordinator

Role Overview

You will be coordinating between our clients and production teams, ensuring smooth communication, timely delivery, and exceptional service to deliver a range of listed company financial disclosures. This is a great opportunity for a fresh graduate or early-career customer service professional eager to grow in a fast-paced, client-focused environment.

Key Responsibilities:

• Serve as the primary point of contact for clients and maintain strong, ongoing relationships.
• Deliver world-class service by responding to client needs with accuracy, professionalism, and efficiency.
• Manage day-to-day service solutions and coordinate project timelines, deliverables, and production milestones.
• Ensure smooth communication across internal teams and seamless handovers between shifts.
• Maintain accurate documentation of client communications and support timely delivery of specific jobs.
• Identify and escalate risks or issues to ensure high-quality delivery during critical filing, printing, and transaction periods.

Job requirement:

• Fresh graduates are welcome; minimum 1 year of customer service experience is an advantage.
• Experience in customer service, account servicing, project coordination, financial printing, IPO support, or related roles is preferred.
• Strong team player with excellent communication and interpersonal skills.
• Highly detail-oriented, organized, and able to multitask under pressure in a fast-paced environment.
• Strong sense of ownership and accountability, with the ability to identify and escalate risks or issues proactively.
• Proficient in written and spoken English and Mandarin; Cantonese is an advantage.
• Skilled in Microsoft Office applications, including Word, Excel, and Outlook.
• Willing to work shift schedules, including overnight duties, weekends, and public holidays; attractive shift allowance provided.

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate.  In addition, you will have an opportunity to work in a reputable company with excellent career exposure.  Interested parties, please click "APPLY NOW" to submit your application.

All information provided will be treated confidentially and used solely for recruitment purpose.