Customer Services Coordinator

We are looking for a 12-month fixed term, full-time Customer Services Coordinator to join our team at ARL, in our laboratory in Rolleston. ARL is New Zealand's leading agricultural laboratory, providing soil, plant, feed, and fertiliser testing services that support on-farm decision making across the country. Our work helps farmers, growers, consultants and rural professionals make informed decisions that improve productivity, profitability and environmental outcomes.

About the role

This is a pivotal role where you'll act as the voice of the customer, helping to connect New Zealand's agricultural sector with the technical expertise of our laboratory team. You'll work closely with farmers, growers, rural professionals and internal stakeholders to ensure customers receive timely information, exceptional service and confidence in the results they rely on for decision making.

About you

You'll be a confident communicator who enjoys working with people and thrives in a fast-paced environment. You have a genuine customer focus and are skilled at balancing competing priorities while maintaining a high level of professionalism. An understanding of New Zealand agriculture and the role laboratory testing plays in farm decision making would be highly regarded.

Ideal skills & experience

• Acting as the main point of contact for customer enquiries
• Building and maintaining strong customer relationships
• Managing customer feedback, complaints, and investigations
• Monitoring laboratory turnaround times and communicating updates
• Maintaining accurate customer information and pricing records
• Conducting customer satisfaction surveys and reporting insights
• Collaborating with laboratory, finance, IT, and other internal teams to resolve customer issues
• Supporting continuous improvement initiatives that enhance customer experience and service delivery.

To be succsssful, you'll bring:

• A relevant tertiary qualification
• At least 2-3 years' experience in a customer service or customer-facing role
• Strong relationship-building and communication skills
• Excellent organisation, planning, and time-management abilities
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office applications
• The ability to work collaboratively across multiple teams

Benefits

In return for your skills, we offer a very competitive package, plus excellent training opportunities in a supportive cooperative environment.

How to apply: Create a profile and submit your CV and Cover letter.

Applications Close: Tuesday 29 September 2026

About the company

Ravensdown as a co-operative is all about essential farm inputs, and smart people using smart tools with the latest science in mind and our shareholders’ interests at heart.

Our work is guided by strong values that shape how we operate every day:

We Connect | Whanaungatanga
We Respect | Kaitiakitanga
We Deliver | Kotahitanga

These values are central to our culture and are actively lived, recognised, and celebrated across the organisation.

We are an integral part of the food creation process. We are the only co-operative that tests for, advises about, buys, ships, stores, spreads, measures and maps food creating nutrients and fertiliser in a truly integrated way.

Using technology, science, and smart people, we work in partnership with our farmers to provide the nutrients and agronomic solutions they need, together with innovative environmental products and services.

Through this, we are committed to Smarter farming for a better New Zealand, Ka pūkekotia a Rongomātāne, ka poho kererū a Aotearoa

Ravensdown is committed to a drug and alcohol free workplace. The successful applicant will be required to undergo a pre-employment drug and alcohol test.