Customer Services Engineer

Cloud Telecommunications (S) Pte Ltd (Cloud Telecom), is an FBO (Facilities-Based Operations) Telco in Singapore. We build and own underground telecom pipes and dark fibres in strategic locations in Singapore such as subsea cable landing hub and data centre hub.

We provide next generation telecom connectivity services including Internet Services, Data Centre Interconnect (DCI), Backhaul, last-mile Local Loop services connecting commercial buildings, IP Transit / DIA and other telco services in Singapore in delivering 400G, 100G, 10G and 1G bandwidth connectivity to SME (Small and Medium-sized Enterprises), global telcos, CDN Operators (Content Delivery Network), Cloud Service Providers and Enterprise customers in Singapore.

We are currently looking for a Customer Services Engineer to be based at our Johor Bahru office under Cloud Telecommunications (M) Sdn. Bhd., a wholly owned subsidiary of Cloud Telecommunications (S) Pte. Ltd.

Customer Services Engineer Job Responsibilities:

• Monitor and oversee network activity reports and dashboards

• Critical role in maintaining uninterrupted network availability and thus the organization's operational and business continuity.

• Technical Issue Resolution: Diagnosing, troubleshooting, and resolving technical issues that customers face. This involves working with various hardware and software systems to identify the root cause of problems and implement effective solutions.

• Customer Support: Providing timely and effective support to customers via multiple channels, including phone, email, and live chat. This includes offering guidance on product usage, answering technical queries, and ensuring customer issues are resolved satisfactorily.

• Willing to work on weekends and Public Holiday

• Experience in corporate telecommunications and networking are added advantage

• This position requires day and night shift rotations (12hr shifts) in order to meet 24/7/365 support requirements for global customers. The selected candidate must be willing to work nights and weekends to meet the needs of our customers. The position operates in a professional office environment and uses standard office equipment and software. The Night Shift can be worked from home.

Qualification:

• Diploma/Degree in Telecommunications / Electrical/Electronics / Computer Engineering, or any other related field.

• Fresh graduates with excellent result are welcome to apply. Compensation will be commensurate with qualifications and experience.