Customer Services Engineer

Job Description :- Main Accountabilities

• Responsible for Creating Leads to Order & Order to Cash. Complete end to end Process for Lead to Order and Cash process via Service sales in the Region.
• Communicate customer timely on Annual Maintenance Programme for customer.
• Communicate customer timely on FFF Product of Installed Model so that customer can use the Installed Product at optimum level.
• Resolve Technical Query and Share Budgetary quotations on regular basis.
• Forecasting and Meeting Orders and Sales number.
• Handle Partner and trained them on further sales of Product and Service. Support them on closer of deals.
• Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
• Key account management through regular customer visits, sharing performance reports and follow up for open actions and conclude.

Education Required Education, Experience And Competencies:

• Engineering Bachelor/ master’s Degree or higher, or equivalent through experience

Experience

• 3 - 5 yrs.

Competencies (Must Have)

• Strong verbal and written English communication skills
• Strong analytical mindset and problem-solving skills
• Should have Knowledge of Service Sales
• Should have work with networking products.

Competencies (Good To Have)

• Experience in handling Product & Service trainings
• Prior experience in Sales/ Service Sales/Technical Job
• Prior Knowledge of SFDC/CPQ