CUSTOMER SERVICES EXCUTIVE

Customer Service Executive – Automotive Service Centre

Salary: RM2,500 – RM4,000 + Sales Commission + Performance Bonus
Location: Lot 69225, Jalan Timur Kajang, 43000 Kajang, Selangor
Contact: 011-16653990
Job Type: Full-time
Start Date: Immediate

We are looking for a Customer Service Executive to join our automotive service centre in Kajang.

You will be responsible for handling customers, supporting sales conversion, coordinating service orders, managing parts and inventory, and maintaining customer relationships through both offline and online channels.

Key Responsibilities

Customer Service & Sales

• Welcome walk-in customers and handle enquiries.
• Understand customer needs and recommend suitable automotive services.
• Prepare quotations and explain repair/service recommendations.
• Follow up with customers from vehicle inspection to vehicle handover.
• Promote additional services and achieve sales conversion targets.
• Manage appointments, job orders, customer follow-ups and cashier assistance.
• Handle customer complaints and ensure proper resolution.
• Maintain good customer relationships and encourage repeat visits.

Parts & Inventory

• Record parts received and issued.
• Conduct stock checks and regular stock-taking.
• Monitor workshop consumables and inventory levels.
• Coordinate parts-related matters through the company system.
• Communicate with China headquarters when required.

Online Customer Engagement

• Respond to enquiries through WhatsApp, Facebook and Google Maps.
• Follow up with existing customers.
• Manage and respond to online reviews.
• Handle negative feedback and complaints professionally.
• Assist with promotional campaigns and customer engagement activities.
• Basic TikTok content posting is an advantage.

Job Requirements

• Mandarin-speaking ability is preferred and is a key advantage.
• Conversational English and Bahasa Malaysia.
• Strong communication and customer service skills.
• Good sales, negotiation and upselling abilities.
• Proficient in Microsoft Excel and Word.
• Familiar with WhatsApp, Facebook and Google Maps.
• Organised, responsible and detail-oriented.
• Able to multitask and work under pressure.
• Experience in automotive workshops or service-related industries is preferred.
• Experience with stock-taking or warehouse administration is an advantage.
• Familiarity with job-order or inventory systems is a plus.
• Able to start work immediately.

Malaysian Chinese candidates are preferred. Malays and Indians are also welcome to apply.

What We Offer

• RM2,500 – RM4,000 basic salary
• Sales commission
• Monthly performance bonus
• Perfect-attendance allowance
• Staff discount on vehicle repair services
• On-the-job training
• Training on company systems and workflows
• Annual performance review
• Salary adjustment opportunities based on performance
• Benefits in accordance with Malaysian labor requirements

Interested candidates may contact 011-16653990.

Please state “Customer Service Executive” when applying and during the interview.

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person