Customer Services Executive

Responsibilities:

• To act as Liaison between customers and sales team to handle both pre-sales and post sales service function.
• Sales coordination tasks including order processing, prepare quotations and etc.
• Provide outstanding customer service to improve customer satisfaction and relationship.
• Handle and resolve customer complaints/inquiries via email or phone in a timely and accurate manner.
• Handle department order processing and related operation tasks.
• Coordinate, analyze and improve customer service functions to meet company goals.
• Manage database of customer sales order and invoicing records.
• Assist in marketing activities and inventory control maintenance.
• Any other duties as and when assigned from time to time.

Requirements:

• Diploma/Degree in Science, Biochemistry, Food Science, Biotechnology, Medical Bioscience, Business Administration or any other related field.
• Minimum 1-2 years working experience in related field.
• Proficient in English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Able to work independently, multi-tasking with minimum supervision.
• Possess good communications skill and interpersonal skills.
• Computer literate and familiar with Microsoft Office.