CUSTOMER SERVICES EXECUTIVE

• Handle customer enquiries through WhatsApp, phone calls, social media, TikTok, Shopee and other platforms.
• Respond to customer questions regarding products, prices, promotions, availability, orders and delivery.
• Process and follow up on customer orders accurately.
• Assist customers with order status, delivery issues, returns, exchanges and complaints.
• Handle customer complaints professionally and provide suitable solutions.
• Follow up with customers when necessary to ensure issues are resolved.
• Coordinate with Sales, Warehouse, E-Commerce, Marketing and Operations teams regarding customer requests and orders.
• Maintain proper records of customer enquiries, complaints and order-related issues.
• Monitor customer feedback and report recurring issues to the relevant department.
• Ensure all customer communication is professional, friendly and aligned with company standards.
• Assist in promoting products, campaigns and ongoing promotions when communicating with customers.
• Maintain good customer relationships and contribute towards customer retention and satisfaction.
• Perform other customer service and administrative tasks assigned by management.

Requirements

• Diploma/Degree in Business Administration, Marketing, Customer Service, Communication or related field.
• Experience in customer service, e-commerce or retail is an advantage.
• Good communication skills in Bahasa Malaysia and English.
• Able to communicate professionally through WhatsApp and social media platforms.
• Good problem-solving and multitasking skills.
• Patient, responsible, organised and able to handle difficult customers professionally.
• Familiar with TikTok Shop, Shopee or e-commerce platforms is an advantage.
• Able to work independently and as part of a team.