Customer Services Executive

About the role

This role involves preparing and managing shipping documentation including Shipping Instructions, Packing Lists, Invoices, Certificates of Origin, Bills of Lading, Dangerous Goods forms, and Pre-alerts to customers. You will liaise with clients on FCL/LCL/Export shipment arrangements, coordinate with ocean carriers, hauliers, warehouses and local vendors, and manage freight billing and system documentation. You will communicate with customers to resolve operational issues and build strong client relationships.

Key responsibilities

• Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form and Pre-alert to customers
• Liaise with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries
• Coordinate with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries
• Provide complete & correct cost input & freight billing, as well as uploading necessary documents into the system
• Communicate with customers and clients to resolve operational issues
• Build and maintain excellent relationships with clients
• Undertake any other duties as requested by department head or management

About you

• Minimum of 3-5 years related experience
• Understanding of transportation documentation and trade terms, is a must
• Understanding of Dangerous Goods, is a plus
• Good communication skills and able to work as team
• Problem solving skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Possesses excellent communication and organizational skills and a professional approach to your work

Benefits

• Working mode: non shift
• Opportunities for promotion and career advancement