CUSTOMER SERVICES EXECUTIVE

A well-established Singapore-based logistics company is seeking a motivated, customer-oriented and proactive Inside Sales Executive to join our growing team in Kuala Lumpur.

Key Responsibilities

1. Sales Support and Business Development Coordination

• Provide dedicated sales and administrative support to the assigned Business Development Manager.
• Handle freight enquiries from prospective and existing customers covering airfreight, sea freight, road freight and third-party logistics services.
• Prepare and follow up on Requests for Quotation (RFQs) for assigned customers and target accounts.
• Assist the Business Development Manager in following up on sales opportunities, customer requirements and outstanding quotations.
• Maintain effective communication with customers to support business development activities and customer retention.

2. Freight Quotations and Pricing Coordination

• Liaise with airlines, overseas agents and other service providers to source and analyse competitive freight rates.
• Prepare accurate and timely freight quotations based on customers' shipping requirements.
• Coordinate and verify applicable local handling charges and other shipment-related costs.
• Maintain updated freight rates, quotations and pricing records for reference and follow-up.

3. Shipment Coordination and Customer Service

• Coordinate daily airfreight, sea freight, road freight and third-party shipments to ensure smooth operations and timely delivery.
• Work closely with internal departments, including Operations and Finance, to ensure customers' shipping and service requirements are met.
• Coordinate billing instructions, payment recovery follow-ups and circulation of relevant shipping and administrative documents.
• Respond promptly and professionally to customer enquiries, shipment updates and service-related requests.
• Deliver high-quality customer service to enhance customer satisfaction and build long-term business relationships.

4. Sales Administration and Reporting

• Prepare and maintain sales reports, monthly performance reports, customer records and other relevant documentation.
• Provide administrative support, including filing, correspondence, preparation of appointment letters and circulation of relevant documents.
• Maintain regular contact with airlines, industry partners, trade associations and relevant authorities to stay informed of industry developments and operational requirements.
• Represent the Sales Department in internal task forces, committees and improvement initiatives, where required.
• Identify opportunities to streamline sales support processes, improve operational efficiency and enhance service quality.
• Perform other duties as assigned by the Supervisor / Manager.

Job Requirements

• Degree or equivalent qualification in Business Administration, Marketing, Logistics, Supply Chain Management or a related discipline will be an advantage.
• Minimum one (1) year of relevant experience in the logistics, freight forwarding or supply chain industry, preferably in inside sales, sales support or customer service.
• Good understanding of airfreight, sea freight, road freight and freight forwarding operations.
• Good communication and interpersonal skills, with the ability to coordinate effectively with customers, airlines, overseas agents and internal stakeholders.
• Strong customer service orientation with a proactive and solution-focused approach.
• Good organisational and time-management skills, with the ability to manage multiple tasks efficiently and meet deadlines.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Able to work independently while contributing effectively as a team player.
• Responsible, detail-oriented, adaptable and committed to delivering quality work.
• Experience with CargoWise systems, freight quotations and RFQ preparation will be an added advantage.

How to Apply

Interested candidates are invited to submit your application through Quick Apply button, indicating their current and expected salary, and earliest availability.

We thank all applicants for their interest. Only shortlisted candidates will be contacted.