Customer Services Executive (Freshgrad welcome）

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Provide premium concierge and customer service to tenants and visitors, delivering a consistently welcoming, professional, and high-quality experience
• Handle enquiries, requests, and needs from customers
• Support the promotional activities and property-related activities
• Contribute to the efficient day-to-day operations of property management services
• Handle customer complaints and feedback where appropriate
• Support day-to-day property management operations, including coordination and execution of marketing and promotional activities.
• Monitor and assist front desk and reception operations to ensure seamless and efficient service delivery.
• Collaborate effectively with the account’s Event Team and Facilities Management team on operational tasks and event-related logistics.
• Ensure all activities align with company and client policies, including health, safety, and workplace regulatory requirements.
• Perform routine administrative duties, including filing documents, procuring office supplies, and coordinating the maintenance of office equipment and stationery
• Ad-hoc duties as assigned by supervisors

Requirements

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience, or above with relevant experience
• Pleasant personality, outgoing and presentable
• Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese. Competent in spoken Putonghua.
• Good in PC skills, and experienced and customer-centric

Location: On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!