Customer Services Executive (Ref: CS-CS-CSE-CT)

Responsibilities:
Reporting to the Customer Services Manager, the appointee will mainly perform the following duties:

To support the daily operations of the Customer Centre and Call Centre

To provide quality customer service through various communication channels regarding applications for electricity supply, account transfers, deposits, final accounts, and other customer account-related transactions and enquiries

To process customer account documentation and operational records, and maintain the ISO 9001 Quality Management System

To assist in customer service enhancement and operational improvement initiatives

Requirements:
Higher Diploma, Associate Degree, or Bachelor’s Degree in any discipline

Customer-oriented with good communication and interpersonal skills

Proficient in Microsoft 365 applications and able to leverage digital tools to enhance productivity and workflow efficiency

Good command of written and spoken English and Chinese languages, with proficiency in Putonghua

Ability to communicate in additional languages such as Japanese, Filipino or Indonesian an advantage

Fresh graduates will also be considered.

Working Location: North Point

Application:
If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries, and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. at [email redacted, apply via Company website] on or before 28 October 2026 and quote the reference number in your application. Please also visit our website to know more about our Company http://www.hkelectric.com.

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

Full-time