Customer Services (Full Time - WFH)

Responsibilities:

• Follow up all fresh leads every day on time.
• Conduct texting and calling to follow up with potential customers and introduce our financial advisory services with a focus on bank loan applications.
• Educate potential customers on the loan application process, requirements, and benefits of working with our firm.
• Gather necessary information from prospects to assess their eligibility and assist them in completing the application.
• Follow up with interested prospects to answer questions, address concerns, and provide additional information as needed.
• Maintain accurate and up-to-date records of all customer interactions and follow-up activities in our CRM system.
• Meet or exceed monthly targets for lead generation, call volume, and conversion rates.

Requirements:

• Minimum SPM / Diploma / Degree in any field.
• 1–2 years of customer service experience preferred (Fresh graduates with good attitude are welcome)
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone.
• Strong typing skills, able to reply customer fast and on time.
• Strong persuasive and negotiation skills to effectively present our services and convince potential customers.
• Self-motivated and target-driven mindset, with the ability to work independently and remotely.
• Familiarity with Google drive and proficiency in using technology for call management and record-keeping.
• Reliable internet connection, a quiet workspace, and necessary equipment to work from home effectively.

Why Join Us?

• Work from Home : Enjoy the comfort of working remotely from your own home.
• Competitive Package : Attractive basic salary + high tier-based commission scheme.
• Healthy Working Culture : Encourage work-life balance, finish work on time.
• Full Equipment Support : Working equipment laptop + phone are provided.
• Working Buddy : Existing team members work alongside the initial period, full training and guidance to newcomers.
• Competitive Compensation : Benefit from a performance-driven compensation. structure with opportunities for bonuses and incentives. (The salary published included the basic salary, commission, performance bonus, and other incentives.)