Customer Services - KYC Process

Role & responsibilities

A Virtual Relationship Manager is responsible for building and maintaining strong relationships

with large business clients, managing accounts, and driving business growth through strategic

client interactions. The role combines elements of sales, customer success, and stakeholder

management for enterprise-level clients.

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
• Develop and execute account management strategies to grow business and engage merchants effectively.
• Understand clients business needs and act as the main point of contact for escalations and problem resolution.
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met.
• Collaborate with sales, technical, and merchant service teams to optimize client experience.
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business growth.
• Advocate for clients internally, communicating feedback to improve products or services.

Preferred candidate profile

• Bachelors degree; domain-specific expertise is an advantage.
• Strong communication and interpersonal skills for remote engagement.
• Provide merchant support by Outbound/ Inbound call and Email
• Proficiency in CRM tools, virtual platforms and MS Office is an addedadvantage.
• Experience in account management, sales, or customer success for enterprise segments.
• Leadership ability to manage cross-functional teams and drive strategic initiatives.
• Proficiency in CRM systems and data-driven account management techniques.
• Problem-solving skills and the ability to deliver out of the box solutions to complex business
• issues.
• Should be willing to work in rotational day shifts with rotational weekly off.

Compensation: If you are the right fit, we believe in creating wealth for you

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a

Unique position to democratize credit for deserving consumers & merchants and we are committed to it.

Indias largest digital lending story is brewing here. It’s your opportunity to be a part of the story!