W
WCT Land Sdn Bhd (fka WCT Land Berhad)
Customer Services Manager (Private Lounge)
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 60,000 – MYR 84,000 / year
Location:
Petaling Jaya, Selangor, Malaysia
Work mode:
Onsite
Published on:
17 August 2026
What they need
- Attend to guests/clients on arrival and departure to ensure continues experience carried out by all CS.
- To keep track of daily flights operating in and out of WMSA to upsell and engage with Ground Handlers to promote SBAC’s products and services.
- Improve commercial airline’s customer experience, continuously engage with airlines to facilitate and growth in revenue.
- Promoting and securing A&P revenue for SBAC by capitalizing and optimizing all print and digital ads space within SBAC facility.
- Develop services, products, procedures, policies and standards for SBAC with SOP, guidelines and manuals for reference by all CS.
- Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
- Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
- To ensure CS are following daily task and requirements including assigning staff into other business units if required.
- Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the facilities in the SBAC are well maintained.
- Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions. Including the task to oversee Social Media activities with daily postings and Air Cargo development to support SBAC revenue.
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