Customer Services Officer

Join us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who are we? - Ko wai mātou?

Part of New Plymouth District Council (NPDC) the Govett-Brewster Art Gallery - Len Lye Centre contributes to the quality of life for our community. Guided by Te Tiriti o Waitangi, we celebrate our district's rich cultural heritage and aim to build a thriving, connected, and future-focused district. We pride ourselves on being an inclusive and dynamic organisation that values people, creativity, and progress.

The opportunity - Te āheinga

The Govett-Brewster Art Gallery - Len Lye Centre is seeking a motivated, customer-focused individual to join our Cultural Experiences Team as aCustomer Services Officer - Casual.

This casual role offers flexible work opportunities and is ideal for individuals who can accommodate varying shifts. Availability on Saturdays, Sundays and late evenings is essential, as the position provides on-call and last-minute cover to ensure continuity of operations and support for our permanent staff.

Key responsibilities - Ngā haepapa matua

• Be active in the art environment helping visitors with information about the gallery, exhibitions, events, cinema, art and artists, as well as providing local and regional information
• Assist in driving retail sales and activities at the Govett-Brewster Shop
• Ensure that gallery reception and information services including systems meet visitor requirements
• Clearly communicate information with a wide range of people and personalities
• Deliver exceptional customer service and hospitality at Govett-Brewster events, including public programmes, fundraising, stakeholder and gallery events

Essential skills and experience - Ngā pūkenga me ngā wheako

• Prior customer service experience in a retail/gallery environment
• Excellent communication and interpersonal skills
• Proven ability to work with ticketing and booking systems
• Knowledge of Te Reo Māori an advantage

What we offer - Ngā Ratonga

At New Plymouth District Council, we're all about creating a positive and rewarding work environment - no matter your role.

As a casual team member, you'll enjoy:

• A supportive and inclusive workplace
• Opportunities to learn on the job
• A chance to grow your skills and experience
• Being part of a team that values culture, connection, and community impact

You can expect to start in this casual role on an hourly rate of between $30.56 - $31.21

Why join us? - Ngā hua o tō hono mai?

We value the wellbeing of our team and provide an inclusive workplace that recognises and rewards your contributions. Together, we're building a better New Plymouth - one step at a time.

Applications close Friday, 28 August 2026.