Customer Services Officer

工作职责:

How We Support The Whole You Our benefits are a good reason to come to JLL.

We are committed to hiring the best;most talented people in our industry;and then empowering them with the resources and support to enhance their health;financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees;include:

• Annual Leave
• Sick Leave
• Staff referral bonus
• On-the-job training
• Promotion opportunities
• Commercial health insurance

What this job involves,

• 全面负责管理现场客服会务团队工作；
• 定期汇总现场的工作报告并与客户保持日常联络沟通；
• 安排下属员工的日常工作，并规范监督等达到目标要求；
• 制定各项标准工作流程并开展团队培训及执行；
• 统筹落实好各项会务接待事务，高标准展示专业形象；
• 解决各类客服突发事件，处理投诉，沟通并及时向上汇报；
• 保持与项目其它团队的工作协同，落实好项目整体工作目标
• 其它上司交待的工作任务。

Interested? An ideal candidate would need to have the following qualifications

Required Desired experience and technical skills

• 专科以上学历，酒店管理及相关服务类专业优先考虑；
• 3年以上相关客服会务管理经验，1年以上团队管理经验，有五星级酒店服务相关经验者优先考虑；
• 工作积极主动，团队意识及抗压能力强；
• 良好的服务意识，亲切的待人接物态度；
• 良好的英文听说能力，良好的沟通及语言表达能力；
• 熟悉电脑及办公软件的使用能力；
• 有能力在同一时间管理并计划好多个工作任务。

Preferred If this job description resonates with you;we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners;occupiers and investors achieve their business ambitions. As a global Fortune 500 company;we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities;amazing spaces and sustainable real estate solutions for our clients;our people and our communities.

Our core values of teamwork;ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed;valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds;experiences and perspectives help us think bigger;spark innovation and succeed together.

任职条件:

Same as above