Customer Services Officer

ORIX New Zealand has been providing innovative Fleet Management and Leasing solutions to NZ businesses for over 30 years.

We are looking for an outstanding Customer Services Officer who will provide efficient and accurate support to our Sales team located at our head office in Newmarket.  This is a dynamic, fast-paced position where no two days are the same, offering a blend of customer service, administration, sales support, and problem-solving responsibilities.

About the Role

As a key member of the Fleet Sales team, you will provide high-quality administrative and customer support to internal stakeholders, Account Managers, as well as our customers, whom we love. Your work will help ensure smooth operations, accurate data management, efficient workflow processes, and outstanding customer experiences.  Importantly, we also want you to have some personality and really contribute to our commitment to doing things better and having fun while we're at it.

Key Responsibilities

• Provide administrative and sales support to the sales team, including but not limited to, quoting, handling customer queries and database management.
• Deliver exceptional customer service in every interaction.
• Resolve customer, supplier, and dealer enquiries efficiently and professionally.
• Manage inbound calls and support first-call resolution wherever possible.
• Maintain accurate records and databases to support business operations.
• Workflow Management - knowing your workflows and ensuring effective handling of priorities and tasks

What We're Looking For

• 2 Years+  experience in customer service and/or administration within a service-focused environment.
• Strong verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Proficiency with CRM systems and Microsoft Office applications, particularly Word, Excel and PowerPoint.
• Excellent organisational and problem-solving skills.
• A collaborative team-player with a willingness to learn about the automotive and fleet industry.
• Demonstrate a high-performance work ethic and individual contribution to ORIX NZ

This role is customer-focused, so to succeed you will possess excellent interpersonal skills as well as strong attention to detail and efficient time management skills. If successful you will become part of a dynamic team of sales and customer service professionals - with opportunities to grow and develop across our growing business.