Customer Services Professional

We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!!

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE

Roles And Responsibility

• Support Customer for Technical clarification and Root cause Analysis
• Product Training and application support at Site
• Deploys detailed knowledge and expertise about the products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
• Supports acquisition activities with detailed technical knowhow on complex issues.
• Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.

Candidate Profile

• Bachelor's Degree in Electrical Engineering, Electronics & Communication Engineering, or a related discipline.
• Minimum 5 to 6 years of hands-on field experience in Substation Automation Systems (SAS)
• Strong understanding of:

Substation Automation Systems (SAS)

SCADA applications and architectures

Power system automation concepts

Integration of Intelligent Electronic Devices (IEDs)

• Hands-on experience with Siemens SICAM RTU platforms and engineering tools:

SICAM Device Manager (SDM)

Toolbox II

• Experience in automation logic development using:

CAEx Plus

CFC (Continuous Function Chart)

IEC 61131-3 compliant programming

• Strong knowledge and practical experience with communication protocols and networking technologies, including: IEC 60870-5-101,IEC 60870-5-104, TCP/IP

Serial Communication Protocols, PRP (Parallel Redundancy Protocol)

RSTP (Rapid Spanning Tree Protocol), SNTP, NTP

• Siemens SCADA configuration software WINCC, PAS, SDM, SCC will be added advantages
• Other Requirements:
• Fluent Communication skills.
• Ready to relocate at Goa, India.
• Ready to travel at customer sites whenever requires.

WE DON'T NEED SUPERHEROES, JUST SUPER MINDS!

WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.

Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers #SL