Customer Services Representative

Company description:

Ballance Agri-Nutrients is a New Zealand farmer-owned co-operative that helps its customers to farm more productively, profitably and sustainably.

Job description:

CUSTOMER SERVICE REPRESENTATIVE

• No late nights or weekends!
• Excellent career progression opportunities with an employer that spans all of Aotearoa
• Competitive remuneration package which includes free Life and Medical insurance

WHY BALLANCE?

Whilst we work in a fast paced environment, you'll always have a supportive team around you, and your good work will be rewarded with a competitive remuneration package. We also offer:

• Work from home opportunities once you are fully trained
• No late nights or weekend shifts mean you get to enjoy more time to do what you love
• Access to free confidential support services including EAP
• Free Life, Income and Trauma Insurance.
• Job security and excellent career progression opportunities

ABOUT THE ROLE

Located within our Mount Maunganui office, our Customer Service team provide both inbound and outbound support. They are committed to:

• Creating memorable experiences for our customers by providing exceptional support
• Processing orders and identifying ways to make it easier for our customers to do business with us
• Taking ownership of queries received from our core customers through our various communication channels including undertaking outbound calling
• Maintaining accuracy of customer master data
• Proactively engage with Ballance customers, building rapport and maximising opportunities around sales

ABOUT YOU

You don't need to be an expert to start with us as we are committed to providing full training. If you have a customer services background and know what it means to give really good service, then we are keen to hear from you if:

• You have a can-do attitude and a flexible approach
• You work well in high pressure situations - the busyness energises you!
• You thrive on challenge and change
• You have high attention to detail, proven customer service skills, and excellent communication
• You have experience in a customer services type role

ABOUT US

We love New Zealand and we care about our growth, our land and our people. We work together to create a future we can all be proud of every day.

Our values of Imagination, Bravery, Connections and Honesty mean we look out for each other and stand for what we believe in. We take ownership for growing and developing ourselves, and supporting and challenging each other so we can all reach our full potential.

Here at Ballance, you have a part to play. You can make your place and are free to make a real difference.

Together, we care about our people and our place, about the future of farming and New Zealand and we'd would love for you to join us - "Growing together, caring for people and the land. All in for the future of farming".

Applications close xx August 2026