Customer Services Representative

National Business Review (NBR) is one of New Zealand's leading independent business news organisations, delivering trusted journalism, insights, analysis, and events to business leaders across the country.

We're looking for a proactive, organised, and customer-focused person to join our Auckland team as a Customer Services & Office Administrator.

This is a varied role that combines customer service, administration, and office support. You'll be the first point of contact for many of our subscribers and visitors while helping ensure the smooth day-to-day operation of our Auckland office.

About the Role

You will work closely with the Office Manager to provide exceptional service to our subscribers, support business operations, and assist with general office administration.

This role would suit someone who enjoys helping people, takes pride in their work, and is happy to roll up their sleeves and assist wherever needed.

Key Responsibilities

Customer Services

• Respond to subscriber enquiries via phone and email
• Assist with subscription renewals, cancellations, account updates, and billing enquiries
• Process payments and maintain accurate customer records
• Support group subscription administration and onboarding
• Investigate and resolve customer issues in a professional and timely manner
• Deliver an outstanding customer experience across all touchpoints

Office Administration

• Greet visitors and answer the front door
• Assist with incoming and outgoing mail and courier management
• Support general administration tasks across the business
• Assist with accounts and administrative overflow work when required
• Help organise office supplies and stationery

Office Support

• Help maintain tidy shared spaces, including the kitchen and coffee area
• Load and unload the dishwasher and assist with general office housekeeping
• Assist with office errands, supplies, and day-to-day operational tasks
• Ensure meeting spaces and communal areas remain presentable and organised
• Support the smooth running of the Auckland office

About You

We're looking for someone who:

• Has previous customer service and/or administration experience
• Possesses excellent written and verbal communication skills
• Is highly organised with strong attention to detail
• Can manage multiple tasks and priorities confidently
• Has a positive, professional, and team-focused attitude
• Is comfortable learning new systems and technology
• Takes initiative and enjoys helping others

Desirable

• Experience using CRM or subscription management systems
• Experience handling accounts, invoicing, or payment enquiries
• Previous experience in a media, publishing, membership, or subscription-based business

Why Join NBR?

• Be part of one of New Zealand's most respected business media brands
• Join a friendly, collaborative, and supportive team
• Work in a varied role where no two days are the same
• Make a real impact on customer experience and business operations
• Auckland CBD location

If you're looking for a role that combines customer service, administration, and office support in a fast-paced and friendly environment, we'd love to hear from you.

Apply now with your CV and a short cover letter telling us why you'd be a great fit for NBR.