Customer Services Representative

ANCRA is a market leader in New Zealand supplying the highest quality Load Restraint, Cargo Care, Cargo Control as well as Pipe Tooling systems across a range of industries throughout the Oceania region.

We are a small, geographically diverse team who take pride in both representing and distributing the highest quality brands. We provide reliable product solutions. Integrity isin our DNA. That is why we are renowned for our unmatched service. 

Our business is growing and to ensure we continue to deliver exceptional customer service we have an opportunity for a customer service representative to join our Auckland branch servicing our national customers and wider sales team.

Why join us?

• A competitive remuneration package. Desirable salary + Kiwisaver
• Paid day off on your Birthday: Our team is special to us; you deserve a day off to celebrate your special day with loved ones.
• Career growth opportunities. Supporting long-term career development and opportunities.
• **Professional Development & Training:**Investment into your professional development including formal training programs, to support your personal and career growth!

About your new role?

This is an excellent opportunity for a customer service professional with either previous experience in an industrial industry or counter sales experience who enjoys a varied position. You will not be afraid to pitch in and support the branch operations who rely on team participation to succeed. Responsibilities include:

• Receiving and processing orders and customer quotes via phone, email, and online enquiries.
• Building and maintaining excellent customer relationships.
• Internal sale support and counter service to our valued customers.
• Office Administration.
• Support of the operations with processing, picking, and packing of goods for dispatch to customers.
• Assist the wider sales and customer services team with day-to-day customer support.

About you.

• You are a Customer Service Superstar!
• Team player, with a positive attitude towards collaboration
• Excellent communicator with a professional manner and approach when interacting with customers.
• Previous customer service, office administration experience.
• Previous experience in Industrial retail role is desirable.
• Strong Microsoft suite skills, Business Central is desirable.

If you are ready to start your long and rewarding career with Ancra, please click on 'Apply now.’