Customer Services Representative

Working at Watlow Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years!

Position Summary Provides daily support to customer inquiries, which may include key accounts, regarding company products and/or services.

Location: Kulim High Tech Park, Kedah Responsibilities

• Uses judgment to organize own work and knowing when to refer issues to others.
• Leverages knowledge of business and tools and recommends/ implements solutions within designated area of responsibility.
• Demonstrates knowledge and expertise in product and applications.
• Uses resources to learn the business.
• Identifies ways to reduce waste and improve business processes.
• Understands how actions impact expenses.
• Transfers knowledge from one situation to the next.
• Demonstrates approachability and openness.
• Establishes credibility.
• Demonstrates excellent interpersonal listening and communication capabilities.
• Conforms to behaviors consistent with organizational culture.
• Result orientated.
• Receives inquiries and complaints regarding company products and/or services.
• Investigates and resolves a variety of problems.
• Generate orders, create standard quotes, credits to bills/orders, etc.
• May go to customer’s website for correspondence and confirm, change or cancel the orders.
• Champions activities with other internal departments to meet customer needs.
• Track shipments, orders, reworks, etc.
• Generate and release Manufacturing Orders (MO’s), checks material shortages, work with production on required paperwork.
• Trains junior team members as needed.
• Required to work fast-paced environment.
• Prepare delivery document and liaise with shipping team to ensure delivery on time.
• Excellent in Microsoft programs.
• Act as customer business partner.
• Key accounts customer service function.
• Advanced Root cause analysis.
• Advanced Product knowledge.
• Advanced Customer Service (CS) tool knowledge.
• Sales Office Administration.

Education And Experience Requirements

• Bachelor’s degree or two-year degree and related experience, or equivalent experience (5-8 years)

Additional Information Regarding Position

• Ability to fluently speak and write in English and other Asean language (Mandarin) is required for this position
• Trading background is a plus.

Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.