Customer Services Specialist

Customer Services Specialist

Jeannie Cleaning | Part/Full-Time/On-site | Monday–Friday

We do more than clean homes... We Make Lives Better!

We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, schedulingadministrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Position Details

• Title: Customer Services Specialist
• Reports to: Director of Operations
• Hours: 30-40 hours, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business. Schedules assigned weekly.
• Earning Potential: $20 hour + performance bonus (negotiable based on experience)
• Portage, MI In office role and must be able to report reliably for assigned shifts, including occasional 7:30 a.m. openings.Ideally lives within 20 minutes of the office.
• Start Date Sept 30, 2026

Core Responsibilities

Client CareCommunication

• Answer phone calls live and respond to emails within 24 business hours
• Build lasting relationships with clients through consistent, warm, professional communication
• Proactive follow-up: Make satisfaction or "happy" calls, review feedback after visits, and share praise or improvement requests with the appropriate team member.
• New client support: If applicable, respond to inquiries, explain services, assist with consultations or bookings, and confirm the details needed before a first cleaning.
• Turn every interaction into a positive, memorable experience

Daily Schedule Support

• Support for managing and optimizing daily cleaning schedules as needed
• Adopt and utilize our software to monitor bookings, adjustments, and team assignments
• Respond to call-outs, skips, and reschedules; communicate changes to clients and technicians; and keep client preferences and job notes accurate.

ReportingOperations

• Flexible and available to support opening or closing the office as needed
• Assist with other office duties as needed

Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity

We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.

CharacterValues

• Warm, friendly, and professional. Smiles easily and genuinely
• Cares deeply about helping others; understands listening and problem-solving
• Wants to make a real difference in clients' lives and in our community
• Trustworthy, honest, and reliable in all interactions

SkillsStrengths

• Excellent verbal and written communication skills
• Strong problem-solving ability. Listens carefully, stays calm under pressure, and resourceful
• Highly organized and self-motivated with the ability to manage multiple priorities
• Knowledgeable and comfortable with technology
• Loves to learn new things and is eager to grow with the company

Work Style

• Team player who thrives in a collaborative, positive environment
• Enjoys customer service and support as a core part of the role
• Ready to grow with us and sees this as a career, not just a job

Minimum Qualifications

• 21 years of age or older
• 2 years of customer service experience
• Able to communicate clearly and professionally with clients and team members by phone, email, and text in English.
• Excellent computer skills: Email, texting, spreadsheets, word documents, Chrome Browser
• Excellent problem-solving skills

Why Join Jeannie Cleaning?

At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose.

• Competitive Pay
• Benefits Package - Health, Vision, Dental, and Life Insurance available (full-time employees)
• Positive, Drama-Free Culture - a workplace where kindness and respect guide everything
• No Nights, No Weekends - a schedule that supports your life
• GrowthAdvancement - we invest in your personal and professional development
• Community Impact - be part of something bigger through charity work and local events

Apply Today and Help Us Make Lives Better!

Customer service representative, client care, customer experience, appointment scheduling, scheduling coordinator, dispatch coordination, service recovery, complaint resolution, phone and email support, CRM, data entry, residential services, home services

Pay: $600.00 - $800.00 per week