Customer Services Specialist

Skills Required

BOMImed Inc. is a Winnipeg-based manufacturer and distributor of medical devices specializing in airway management, anesthesia, critical care, warming therapy, and diagnostic products. We are seeking a dedicated and customer-focused Customer Service Representative to join our team.

Please note: This is not an inside sales position.

The successful candidate will play a key role in delivering exceptional customer service while maintaining high levels of customer satisfaction. This position requires an individual who can work effectively both independently and collaboratively within a team environment.

Key Responsibilities

• Provide exceptional service and support to both internal and external customers.
• Communicate with customers professionally via telephone and email.
• Provide product pricing, availability, and delivery information.
• Accurately process customer orders and order entry transactions.
• Gather and evaluate relevant information to effectively respond to product and service inquiries.
• Route customer requests and unresolved issues to the appropriate department or resource.
• Process Return Authorization (RA) requests.
• Investigate, address, and resolve customer concerns and complaints in a timely manner.
• Perform general office and administrative duties, including the use of computers, email, photocopiers, and telephone systems.

Qualifications and Skills

• Bilingualism (French and English) is considered an asset but is not required.
• Strong interpersonal, communication, and customer service skills.
• Positive, professional attitude with the ability to build rapport and adapt communication styles to customer needs.
• Ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment.
• Excellent attention to detail, organizational, and time-management skills.
• Self-motivated with the ability to take initiative and work independently.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong team-player mindset with a commitment to supporting colleagues and customers.

Why Join BOMImed?

BOMImed offers a competitive compensation package, comprehensive benefits, and a positive, collaborative work environment. We are committed to supporting our employees' success and fostering a culture of teamwork, professionalism, and continuous improvement.

If you believe your skills and experience are a strong match for this opportunity, we encourage you to apply.

BOMImed Inc. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $39,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 2 years (preferred)
• office: 1 year (preferred)

Work Location: In person