Customer Services Specialist - Freight Services

Please send your resume in English.

We are looking for a Customer Services Specialist in Freight services to join us..

To deliver the full spectrum of customer service operations for import and export coordination of shipments and administration support for the department of The Freight Services - Indonesia.

Job description:

• To receive and execute freighting instructions/ documents from Head Office (SG) for import/export shipments
• To liaise with worldwide agents, airlines and vendors for cargo reservation, transport collections and services
• To support inside sales and business development by engaging with leads and prospects, building meaningful relationships with customers, preparing draft and quotations and assisting with billing
• To support Control Tower 24/7 for time-critical shipments with duty rotation
• To handle and address client's requests for operational information and service complaints promptly ensuring 100% customer satisfaction
• To ensure full compliance with Standard Operational Procedures and report irregularities in shipment matters
• To always maintain confidentiality of work

Requirements:
-At least 2 years of freight / logistics experience

Work location: In person
Work area: PIK, Jakarta Utara