Customer Services Support

We’re looking for an experienced, proactive and people-focused Customer Service Support person to join our fast-paced Auckland team.

This is a busy, hands-on role where you’ll be the first point of contact for our customers—supporting them with training bookings, programme information, course enquiries, and general support. We’re looking for someone who brings solid customer service experience, good judgement and the confidence to handle a wide range of enquiries. You’ll need to enjoy variety, stay calm under pressure, and genuinely like helping people.

You’ll be part of a fun, social, and supportive team that works closely together to keep things running smoothly. There’s always plenty happening, lots to learn, and opportunities to jump in and make an impact from day one.

What You’ll Be Doing

• Answering customer phone and email enquiries
• Booking training courses
• Providing programme and course information to customers
• Supporting customers with booking changes and general enquiries
• Working closely with internal teams to ensure a smooth customer experience
• Maintaining CRM and systems with a high level of accuracy
• Learning our products and services to confidently support customers

What We’re Looking For

You’re an experienced customer service professional who enjoys working with people, stays calm under pressure, and can think on your feet when solving problems. You know how to read a situation, use good judgement and take ownership of an enquiry through to resolution.

You’ll bring:

• Solid previous experience in customer service, administration, or a support role
• Excellent communication skills and confidence on the phone
• Strong attention to detail and accuracy
• A calm, practical approach to problem solving and the confidence that comes from experience
• Ability to multitask and prioritise in a busy environment
• Confidence using Microsoft Office and CRM systems
• A positive attitude and the ability to bring your experience to a collaborative team
• A sense of urgency and willingness to jump in and help

Bonus points if you have an interest in Health & Safety—but not essential.

Why You’ll Love This Role

• Supportive, social team environment
• Fast-paced role with plenty of variety and responsibility
• Opportunity to broaden your knowledge and continue developing your skills
• Be part of a business that genuinely makes workplaces safer

What We Offer

• Supportive, high-performing team
• Ongoing training and development
• Birthday leave (½ day)
• Specsavers discounts
• Boost membership with discounts across NZ brands
• The chance to be part of a growing organisation making a real impact

About Us

Safety 'n Action is New Zealand’s leading provider of Health & Safety and Transport training, with over 30 years of experience supporting workplaces across Aotearoa.

We’re proud to be part of Aspire2 Group, delivering education and vocational training to over 80,000 learners each year across New Zealand and Australia.

Apply Now

If you’re an experienced customer service professional looking for a busy, varied role where you can contribute from day one, we’d love to hear from you.

Applicants must reside in and be eligible to work in New Zealand.