Customer Services Trainee

Job highlights

• Communicate business requirement specifications to the development team and work with them
• Drafting Business Requirement Documentation (BRD) for project specifications related to
• to scope the feasibility of required change
• required
• Good knowledge in SQL
• Good at time management skills

Responsibilities:

Gathering understanding requirements from the customers
Drafting Business Requirement Documentation (BRD) for project specifications related to
business analysis
Provide application and functional support to Benchmark customers.
Communicate business requirement specifications to the development team and work with them
to scope the feasibility of required change; communicate the same to customers.
Participate in the User Acceptance Testing for various updates in Benchmark applications if
required
Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking tools

Qualification Experience:

B.E/B.Tech degree in information science/computer science fields
Good knowledge in SQL
Excellent written and verbal communication skills
Good at time management skills
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word