Customer Services/Admin assistant

About us

ES Plastics is a leading provider of plastic solutions and materials, dedicated to delivering high-quality products and exceptional service to our customers. We pride ourselves on our commitment to innovation, reliability, and building lasting relationships with our clients. Our team works collaboratively to ensure that every customer receives the support and expertise they need to succeed.

About the role

We are seeking a Customer Services/Admin Assistant to join the ES Plastics team on a part-time basis at our Pukete Waikato location. In this role, you will be the vital link between our customers and our operations, providing administrative support whilst ensuring our clients receive outstanding service. You will play an integral part in maintaining our reputation for excellence and helping to drive customer satisfaction across the organisation.

What you'll be doing

• Responding to customer enquiries via phone, email and other communication channels in a timely and professional manner

• Processing customer orders, quotes and administrative requests accurately and efficiently

• Maintaining and updating customer databases and records to ensure information is current and accessible

• Coordinating with internal teams to ensure customer orders are fulfilled and delivered as promised

• Preparing and distributing customer documentation, reports and correspondence

• Supporting sales activities by providing administrative assistance and preparing materials as needed

• Troubleshooting customer issues and escalating complex matters to appropriate team members

• Contributing to the overall efficiency of the office by managing files, scheduling and general administrative duties

What we're looking for

• Proven experience in customer service, sales administration or a similar client-facing administrative role
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues
• Strong organisational skills and the ability to prioritise multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Attention to detail and accuracy in data entry and record keeping
• Problem-solving abilities and a proactive approach to identifying solutions
• A friendly, patient demeanour and genuine commitment to delivering excellent customer service
• Ability to work effectively as part of a team and independently when required
• Previous experience in the plastics industry or similar manufacturing/distribution environments is preferred but not essential

What we offer

At ESPlastics, we value our team members and are committed to creating a supportive work environment. We offer:

• Flexible part-time hours, ideal for someone looking to work during school hours

• A fast paced, dynamic environment, where participation and initiative are valued

• Opportunities to develop your skills in customer service and administration

• A stable position with a well-established and growing company

Apply now

If you are an enthusiastic and customer-focused professional looking for a part-time administrative role, we would like to hear from you. Please submit your CV and a covering letter detailing your relevant experience to ESPlastics. We look forward to welcoming you to our team.