Customer Service/Sales Representative

Customer Service Representative / Office Support Specialist

Eagle Steel Door Distributors – Birmingham, AL

Job Overview

Eagle Steel Door Distributors is looking for a dependable, personable, and detail-oriented Customer Service Representative to join our growing team.

This is an important position within our company. You will work closely with the Operations Manager while helping manage the daily flow of customer calls, emails, quotes, orders, and office communication. We need someone who can be relied upon to answer the phones professionally, take ownership of customer requests, and help keep the office running smoothly.

Our workplace is busy, fun, and team-oriented. This is a great opportunity for someone who has a positive attitude, enjoys working with people, and wants to grow with a successful company. Garage-door experience is not required, but the right candidate must be willing to learn our products and systems.

Primary Responsibilities

• Answer incoming phone calls promptly and professionally.
• Greet customers and provide friendly, helpful service.
• Respond to customer emails and general inquiries.
• Prepare and send accurate customer quotes.
• Enter and process customer orders in NetSuite.
• Assist customers with product pricing, availability, order status, and pickup information.
• Review orders for correct door sizes, models, colors, quantities, parts, and accessories.
• Send order confirmations, invoices, receipts, and other customer documents.
• Coordinate with the warehouse team to confirm inventory and order readiness.
• Notify customers when orders are ready for pickup.
• Maintain accurate customer, quote, and order information in the company’s ERP and CRM systems.
• Follow up on open quotes, pending orders, and customer requests.
• Accept and accurately record customer payments according to company procedures.
• Communicate order changes, missing items, damages, or special instructions to the appropriate team members.
• Help maintain an organized, professional, and welcoming front office.
• Provide direct administrative support to the Operations Manager.
• Complete other customer-service and office duties as needed.

Qualifications

• Previous experience in customer service, office administration, inside sales, order entry, or a similar position is preferred.
• Experience using NetSuite is strongly preferred.
• Familiarity with an ERP or CRM system is preferred.
• Comfortable learning new computer programs and business systems.
• Excellent phone etiquette and interpersonal skills.
• Friendly, professional, and confident personality.
• Positive attitude and ability to work well with different personalities.
• Dependable, punctual, and consistent attendance.
• Strong written communication and professional email skills.
• Strong attention to detail and accuracy.
• Ability to prepare quotes and enter orders without overlooking important information.
• Basic math skills and comfort working with prices, measurements, quantities, percentages, and sales tax.
• Ability to stay organized while handling multiple phone calls, emails, quotes, and customer requests.
• Willingness to learn garage-door products, terminology, models, parts, and accessories.
• Ability to accept direction, ask questions, and work closely with management.
• High school diploma or equivalent preferred.

The Ideal Candidate

The ideal candidate will be someone we can trust and depend on every day. This person should be comfortable being the first point of contact for many of our customers and representing Eagle Steel Door Distributors in a professional and welcoming manner.

Because this employee will work closely with the Operations Manager, we are looking for someone who communicates well, has a good personality, takes initiative, and contributes positively to the work environment. The right person will be organized, helpful, eager to learn, and willing to take ownership of their responsibilities.

What We Offer

• A fun, friendly, and team-oriented work environment
• Direct training and support from the Operations Manager
• Opportunities to learn NetSuite, garage-door products, quoting, and order management
• Opportunity for growth as the company continues to expand
• Consistent weekday schedule
• A position where your work is important and appreciated

Job Type: Full-timeSchedule: 7am-4pm Monday through Friday, day shiftWork Location: In person – Birmingham, Alabama Experience: Customer service or office experience preferredNetSuite, ERP, or CRM experience: Preferred but not required for the right candidate

Pay: $680.00 - $800.00 per week

People with a criminal record are encouraged to apply

Work Location: In person