Customer Service/Sales Representative

Homeowners reach out to us every day asking for a quote. The faster and better we respond, the more of them become customers. We need someone to be the first voice a new lead hears, get them booked for an estimate, follow through until the job is sold, and look after customers once they're with us.

About us
Delta Softwash is an exterior cleaning company serving California's Central Valley, including San Joaquin and Sacramento counties. We handle house washing, roof washing, gutter cleaning, concrete cleaning, solar panel cleaning, and window cleaning. We have a 4.9-star Google rating across 100+ reviews, and we want every customer's experience with our office to match that.

About the role
This is a fully remote role with no cold calling. Every lead you contact has already asked us for a quote through our ads, website, or Google. You'll reach them quickly, answer their questions, book estimates, and follow up on open quotes until they turn into sold jobs. You'll also be a go-to point of contact for existing customers with questions, scheduling needs, or concerns.

What you'll do
Sales and booking

• Call and text new leads as soon as they come in, and follow up persistently with leads who don't answer right away
• Book estimates directly into HousecallPro with accurate notes for the team
• Follow up on outstanding estimates, answer objections, and close the deal
• Confirm upcoming appointments and reschedule no-shows

Customer service and admin

• Respond to customer questions, scheduling requests, and complaints by phone, text, and email, and see them through to resolution
• Keep customer records and job notes accurate and up to date
• Track your contact, booking, and close rates, and help us improve our scripts and follow-up process

Schedule (Pacific Time)

• Full-time: Monday–Friday, 8:00 a.m.–4:30 p.m.
• Part-time: Available to cover evenings and weekends

Required

• 1+ year in a phone-based role: sales, appointment setting, call center, or customer service
• Comfortable asking for the sale and handling a firm "no" without taking it personally
• Calm, patient, and solution-focused with upset customers
• Self-motivated and organized when working on your own
• Reliable internet, a quiet workspace, and a computer

Nice to have

• Experience with a CRM or field-service software (HousecallPro, ServiceTitan, Jobber, etc.)
• Experience in home services, solar, or roofing
• Familiarity with the Sacramento or Central Valley area

Pay

• $20–$28/hour base, depending on experience
• Commission on sold jobs
• Performance bonuses

Pay: $20.00 - $28.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Work Location: Remote