Customer Service/Sales Representative

Job Summary

We are seeking a dynamic and energetic Customer Service/Sales Representative to join our team! In this vital role, you will serve as the frontline ambassador for our company, providing exceptional customer support and driving sales growth through engaging client interactions. Your enthusiasm, communication skills, and technical proficiency will help create positive experiences for our diverse clientele. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on customer satisfaction and business success.

Responsibilities

• Greet customers warmly and assist them with inquiries via phone, email, or in person, ensuring a positive experience.
• Promote and sell products or services effectively by understanding customer needs and offering tailored solutions.
• Manage customer accounts with accuracy using Microsoft Office tools and data entry systems, maintaining detailed records of interactions.
• Handle outbound calling campaigns to follow up on leads, gather feedback, or promote new offerings.
• Provide comprehensive customer support by troubleshooting issues, resolving complaints promptly, and ensuring client satisfaction.
• Maintain excellent phone etiquette and communication skills to build rapport with clients across multiple languages, including bilingual interactions when necessary.
• Support cash handling procedures accurately during transactions and ensure proper documentation of sales activities.
• Collaborate with team members to improve processes, analyze customer feedback, and enhance overall service quality.

Qualifications

• Proven experience in call center environments or customer service roles with strong phone communication skills.
• Demonstrated sales ability with a focus on client engagement and relationship building.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills for data entry and documentation.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Strong written and verbal communication skills in English; bilingual abilities are highly valued for serving diverse clients.
• Technical proficiency with customer support software or CRM systems is preferred.
• Experience in outbound calling, cash handling, or customer service problem-solving is advantageous.
• Ability to adapt quickly to new tools and procedures while maintaining professional phone etiquette.

Join us as a Customer Service/Sales Representative and be part of a vibrant team dedicated to delivering outstanding service while advancing your career! We value energetic individuals who thrive on helping others and excel at creating positive client experiences every day.

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• On-the-job training
• Professional development assistance

Work Location: In person