Customer Service/Sales Support

About Us:

You may not have heard of Griffon ANZ before, but there's a good chance you've used one of our products. Formerly known as AMES Australasia, we design, create and efficiently supply innovative products that enhance the homes, gardens and lifestyles of people across Australia and New Zealand.

Our products can be found in homes, sheds, workshops and backyards throughout the region, helping customers tackle everyday tasks with confidence. Backed by decades of experience and trusted brands, we are committed to delivering practical solutions that make life easier.

At our core, we are problem-solvers. We put our customers at the centre of everything we do and have been first to market with countless innovations, driven by customer insights, in-house expertise, strong research and development capability, and strategic partnerships that continually challenge us to improve.

What truly sets us apart is our people. We carefully select individuals who care about delivering great outcomes and supporting one another. We believe successful organisations are built on both purpose and performance, and we create opportunities that help our people realise their professional ambitions while remaining true to their personal values.

Our culture is guided by a shared commitment to:

• Put our Customers First
• Have a Positive, Caring and Family Attitude
• Keep it Real – Open and Honest, Always
• Be the Change We Seek
• Have a Passion for Winning
• Make it Happen
• Seek Win-Wins for All
• Treasure Creativity
• Celebrate Together

We are Griffon ANZ. Proud of our heritage, excited about our future, and always looking for great people to join us.

About the Role
We’re on the lookout for a motivated and detail-oriented Sales Support Officer to join our team in Dandenong. This is an exciting opportunity to play a key role supporting both our Sales and Operations teams while delivering an exceptional experience to our customers.

You’ll be the vital link between customers, sales representatives, and internal departments - ensuring everything runs smoothly and efficiently. If you thrive in a dynamic environment, love solving problems, and enjoy building strong relationships, this role is for you.

What You’ll Be Doing

• Delivering outstanding customer service across phone (Zendesk), email, and digital platforms
• Handling product and billing enquiries, resolving issues, and managing follow-ups with confidence
• Building strong, lasting relationships with customers and internal teams
• Supporting sales growth through product promotions, offers, and cross-selling opportunities
• Working closely with Sales, Merchandising, Product, and Operations teams
• Assisting with our online ordering platform (PRONTO), including templates and campaigns
• Keeping customer records and sales administration accurate and up to date

What We’re Looking For

• A customer-first mindset with excellent communication skills
• A natural problem solver who can manage enquiries and resolve issues efficiently
• Strong organisational skills and high attention to detail
• Someone who enjoys working collaboratively in a team environment
• The ability to juggle multiple tasks in a fast-paced setting
• Previous experience in customer service or sales support (highly regarded)
• Experience with ordering systems or CRM platforms (a bonus!)

Why You’ll Love It Here

• Full Time position
• Be part of a supportive, energetic, and team-driven culture
• Work across multiple departments and build valuable skills
• Opportunities to grow and develop your career
• A role where your impact is seen and valued every day

At Griffon ANZ, we’re dedicated to growing our people as much as our business. You’ll be joining a supportive, values-driven organisation where your ideas matter and your contributions are recognised.