Customer Service/Sales Support Representative

Full-Time | On-Site | Monday–Friday, 8:00 AM–5:00 PM | $18–$20/hour

Love helping people? Help the businesses that honor those who serve.

Most customer service jobs ask you to answer the phone. This one asks you to answer the call.

Eagle Crest is a wholesale company that designs and supplies officially licensed military, insignia, and patriotic products to retailers across the country and around the world.

Our Military Sales division supports PX and military exchange stores on bases worldwide. Our Wholesale division serves Army Navy stores, military museums, specialty retailers, and national retail accounts.

When you help a store buyer get the right products on their shelves, you're helping put a piece of pride into the hands of a service member, veteran, military family, or proud American.

We're looking for an experienced Customer Service & Sales Support Representative who takes pride in getting things right, communicates confidently with customers, stays organized when things get busy, and brings a positive attitude and sense of humor to the office.

This is a full-time, on-site position for someone who enjoys customer interaction, order processing, problem-solving, and supporting a sales team.

What You'll Be Doing

Taking Care of Our Customers

• Serve as a friendly, dependable point of contact for store buyers, managers, and account partners by phone and email
• Process customer orders, reorders, returns, and account requests quickly and accurately
• Make outbound calls to customers to confirm order satisfaction, follow up on their needs, and share product and stock updates
• Learn our product lines so you can confidently answer questions and recommend products appropriate for each account
• Solve customer issues and follow through to make sure they are resolved
• Look for opportunities to go the extra mile for customers and strengthen account relationships
• Maintain accurate, detailed records of customer communications, orders, and account activity

Supporting Our Sales Team

• Prepare quotes and process orders for outside sales representatives
• Help keep orders and customer requests moving from initial contact through completion
• Send product samples, swatches, and sales materials to current and prospective accounts
• Follow up with customers and sales representatives when additional information is needed
• Identify appropriate upsell and cross-sell opportunities based on customer needs
• Help ensure stores stay stocked and our sales team has the support they need to serve their accounts

You'll Thrive Here If You...

• Have 2+ years of customer service, office administration, order processing, call center, or similar professional experience preferred
• Are comfortable communicating professionally with business customers by both phone and email
• Can handle multiple priorities without losing track of the details
• Enjoy a busy workday and don't need every day to look exactly the same
• Are comfortable learning business software and working across multiple computer systems throughout the day
• Have working knowledge of Microsoft Word and Excel
• Type quickly and accurately and are comfortable with data entry
• Notice details and take pride in accurate work
• Follow through instead of assuming someone else will take care of it
• Stay calm, kind, and professional when things get hectic
• Can work independently while also being a dependable member of a team
• Are organized, reliable, and able to laugh at the occasional chaos

Wholesale, B2B customer service, sales support, order processing, or account-management experience is a plus, but not required.

Associate degree or equivalent professional experience preferred, but not required.

What We Offer

• Pay: $18–$20 per hour, based on experience
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Full-time, on-site position
• Nights and weekends off
• Medical insurance
• Paid holidays
• Aflac supplemental insurance
• 401(k) with company match up to 3%
• Opportunities to learn, take on additional responsibility, and grow with a company that promotes from within

About Eagle Crest

Eagle Crest was founded in 1981 by a former Navy pilot and Vietnam veteran who wanted to serve those who serve.

More than 40 years later, that's still our mission.

Through our Military Sales and Wholesale divisions, we supply high-quality, officially licensed military and insignia products to PX and military exchange stores worldwide and to retailers throughout the United States.

We're a close-knit team that cares about great work, great people, our customers, and honoring the military community.

If you're looking for a customer service position where accuracy matters, initiative is appreciated, and your work directly supports our customers and sales team, we'd love to meet you.

Apply today and help us put pride on the shelves, one order at a time.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Are you able to work on-site Monday through Friday from 8:00AM to 5:00PM?
• Are you comfortable regularly communicating with customers by both phone and email?
• Are you comfortable making outbound calls to existing customers for follow-up, order satisfaction, and product updates?
• How many years of experience do you have working in an office environment where you regularly use a computer for data entry, email, and business software?
• Are you comfortable learning and working in multiple business software systems throughout the day?
• This position pays $18–$20 per hour, based on experience. Does this compensation range meet your expectations?
• A customer calls because an order they expected has not arrived, and they are frustrated. Briefly describe what you would do before, during, and after the call.

Experience:

• customer service, sales support, order entry, office admin: 2 years (Preferred)

Work Location: In person