Customer Service/Sales Support Representative - Remote

Job Description – Customer Service/Sales Support

EMT is a leading distributor in the Metalworking, Woodworking, and Farm Equipment industries. As a growing company we are looking to increase our inside staff. We are currently looking for a full-time customer-oriented service and sales support representative to join our team. Please check us out online at www.elitemetaltools.com or www.facebook.com/elitemetaltools.

Responsibilities:

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Assist with placement of orders, refunds, or exchanges
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies

Requirements

• Proven customer support experience
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High School degree or equivalent
• Someone who brings a positive attitude, good energy, and likes to have fun

Job Type: Full-time

Pay: $38,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Remote