Customer Service/Scheduler

Organize and facilitate the schedule of work to be completed through dispatching of service technicians.

Duties

• Schedule Technicians for Service Calls.
• Communicate the schedule to customers and technicians.
• Plan Preventative Maintenance schedules for various customers and equipment.
• Update customers on status of calls.
• Coordinate with other departments to ensure the technician is prepared to service the equipment.
• Coordinate service techs to meet customer deadlines.
• Answer Customer Service calls.
• Create work orders.

Skills

• Proficient use of Windows operating system.
• Proficient Map skills.
• Proficient use of Google Apps for Business.
• Exceptional customer service skills.
• Ability to thrive and keep a positive attitude in a high-tempo, stressful environment.
• Ability to coordinate schedules of 20+ technicians covering territory of multiple states.
• Familiarity with CAD (computer-aided dispatch) systems.
• Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software.
• Must be able to devise plans of action while be willing and able to adjust plans regularly to keep pace with an ever‐changing service landscape.