Customer Service/Scheduler

Aquatron Inc. is one of the leading companies in water filtration in the area that manufactures reverse osmosis systems, whole house filtration, conditioners, and water softeners. We service Los Angeles, Orange County, San Diego, parts of Riverside, San Bernardino, and the Bay area. The company has continued to grow each year since its inception over 40 years ago. We're looking for a professional scheduler to join our team!

Job Type: Full-time preferred

Compensation:

$18.42-$20.00/ Hour

Responsibilities:

• Speak with customers over the phone in order to schedule, remind and follow up on appointments for service technician (Southern California map and directional knowledge is required)
• Call, email and text reminders to customers or prospective customers
• Add, cancel or make changes to appointments in the organization's schedule
• Resolve appointment conflicts for staff and customers
• Schedule staff coverage in order to ensure the company's best operations standards
• Produce and process schedules and reports as they are requested by administrative staff
• Performs simple accounts receivable and update payments on rental customers’ files.
• Must live within 20 miles of Van Nuys, CA 91504.
• Able to work between 7:30 am to 4:00 pm, Monday through Friday. Or flexible hours.

Qualifications:

• Prior office experience is a plus, but not required
• General experience working with data
• Computer competency for data entry and the production of reports and schedules
• Excellent communication skills in customer service and experience working as a company team member
• Ability to fulfill the company's standards and values when performing scheduling tasks
• Display kindness and be open to providing scheduling accommodations to customers, clients or staff
• Have an eye for detail and organization
• Ability to perform more than one task at a time and solve problems quickly
• Ability to work with accounts receivable and update rental customers’ account and follow up on late payments.

There is a 90 days probationary period to evaluate the new candidates’ performance. If you believe you fit the criteria for this position, please send us your resume so we can get to know you in person.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Keep technician's dispatch fully booked
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

This Job Is:

• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

Job Types: Full-time, Part-time

Pay: $18.42 - $20.00 per hour

Work Location: In person