Customer Service/Success Specialist

BeeperMD looking for passionate English speaking Customer Success/Support Representatives who are fluent enough to have conversations with US customers.

1. Role: Customer SuccessResponsibilities:-

• Interface with US customers via inbound calls.
• Excellent verbal Skills in English.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Clarify customer requirements; probe for and confirm understanding of requirements or problems.
• Support customers across telecommunications.

2. Role: Customer Support (Room Developer)

Responsibilities:-

• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.
• Handle troubleshooting for MedTechs via Video Call.
• Chat with MedTechs regarding the appointment booking.
• Assist the MedTechs for connecting them with Practitioner.
• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.

Desired Candidate Profile:

1. English Fluency level: Fluent.

2. Immediate joiners will be given first preference

3. Excellent verbal and written communication skills In English.

4. Flexible with a 24/7 Environment.

5. Must have worked with International BPO in voice process.

Company Profile: https://www.beepermd.com/

Indian Entity: SWJG Collabratory Ventures Private Limited

Shift: Rotational Shift(24*7) and 5 Days working.

Job Location: Should be willing to relocate to Chandigarh.

Office Occupancy: Work from Office Only.