Protiviti India
Customer service/Support
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
21 August 2026
What they need
Department: Customer Service / Customer Care / Customer Support
Duration: 9 months contract
Location: Bangalore (Only Bangalore based candidates can be considered, no relocation)
Working hours: 24/7 (shift-based) - UK US shifts + pickup/ drop for night shifts.
Experience: Minimum 2 years
Experience in international voice/chat process since it is a Global Banking Client.
- Responsible for handling inbound (and sometimes outbound) customer interactions via phone and email in a 24/7 shift-based environment.
- Resolving customer queries at first contact
- Ensuring high customer satisfaction
- Maintaining quality standards
- Offering appropriate product or service solutions based on customer needs
- Requires strong communication skills, empathy, and the ability to work in a fast-paced, high-volume environment.
Mandatory Skillset:
- Communication skills,
- Customer handling ability
- English proficiency
- Inbound support suitability
- Shift flexibility
- Chat capabilities
- Overall role fitment
Kindly submit your application if its fits to the requirement.
Please email at [email protected]
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