Customer Service/Support Executive

As a Customer Service/Support Executive, you will be the primary point of contact for our clients. You’ll support customers on ERP/CRM systems, proactively follow up on sales leads, generate leads from tele calling or street calling and build lasting relationships through regular outreach.

Key Responsibilities

• Customer Support on ERP/CRM
• Lead Generation/Follow-Up
• Review incoming leads daily and prioritize based on predefined criteria
• Conduct timely outreach via phone, email, or chat to qualify prospects
• Document all interactions and next steps in the CRM
• Customer Engagement & Retention
• Schedule and perform regular check-ins with existing customers
• Address questions, concerns, or feedback and coordinate resolution with relevant teams
• Identify upsell or cross-sell opportunities and hand off qualified leads to Sales
• Reporting & Analysis
• Generate weekly/monthly reports on lead status, customer touchpoints, and follow-up success rates
• Monitor key metrics (e.g., response time, conversion rate) and suggest process improvements
• Collaboration
• Liaise with Sales, Marketing, and Product teams to ensure a seamless customer experience
• Share customer insights and patterns to inform product enhancements and marketing campaigns

Job Types: Full-time, Part-time, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Preferred)

Location:

• Ghaziabad, Uttar Pradesh (Required)

Work Location: In person