JOY CLOUD SERVICES LLP
Customer Service/Technical Support
Skills
2 months ago
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Important information
Contract type:
Permanent
Work mode:
Remote
Published on:
21 August 2026
What they need
Customer Service Representative – Technical Customer Support
Process: Technical Customer Support – Voice + Chat + Email
Key Responsibilities:
- Handle customer queries through Voice, Chat, and Email.
- Provide technical assistance and resolve customer issues.
- Maintain professional communication and customer satisfaction.
- Accurately document customer interactions and resolutions.
- Follow process guidelines and quality standards.
Eligibility:
- Graduation is mandatory.
- Minimum 1 year of experience in Customer Service, Technical Support, or Sales.
- International BPO experience preferred.
- Excellent verbal and written English communication skills.
- Strong customer-handling and problem-solving skills.
Shift & Working Days
- 24×7 Rotational Shifts
- 5 Days Working
Pay: ₹42,000.00 - ₹46,000.00 per month
Benefits:
- Work from home
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Experience:
- Technical support: 1 year (Required)
- Customer service: 1 year (Required)
- Sales: 1 year (Required)
Work Location: In person
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