Customer Service/Warehouse Assistant

Customer Service and Warehouse Assistant

Company: Cash Register Group

Location: Cheltenham — on-site

Salary: £27040 (pro rata based on 40 hours)

Job type: Full-time, permanent

Hours: 35-40 paid hours per week

About us

Cash Register Group supplies cash registers, EPOS systems, weighing scales, shelving and accessories to businesses across the UK.

We are looking for a reliable, organised and self-motivated Customer Service & Warehouse Assistant to help look after our customers and keep orders moving through our warehouse.

The role

This is a varied, hands-on position combining customer service, order administration and warehouse work. You will answer customer enquiries, help resolve order issues and accurately pick, pack and prepare goods for dispatch.

You should be comfortable speaking with customers, using computer systems and working on your feet. We are looking for someone proactive who takes initiative, notices what needs doing and can work independently while supporting colleagues.

Training on our products and systems will be provided.

Main responsibilities

Customer service and order administration

· Respond to customer enquiries by telephone and email in a friendly, professional manner.

· Help customers with product information, order updates and delivery queries.

· Process orders and maintain accurate customer and order records.

· Handle returns, damaged deliveries and missing-item enquiries, escalating issues when needed.

· Liaise with couriers to investigate delivery problems.

· Pass technical enquiries to the appropriate colleague and keep customers informed.

Warehouse and dispatch

· Accurately pick products against customer orders.

· Check items and quantities before packing.

· Pack goods securely and prepare shipping labels and dispatch paperwork.

· Use courier booking systems to arrange shipments.

· Receive deliveries, check goods against paperwork and report discrepancies or damage.

· Put stock away in the correct locations and assist with stock checks.

· Process returned goods in line with company procedures.

· Keep the warehouse tidy, organised and safe.

· Follow safe lifting and handling procedures.

Teamwork and initiative

· Help prioritise work so orders meet dispatch deadlines.

· Communicate stock shortages, order problems and customer issues promptly.

· Take a proactive approach to identifying tasks and resolving problems.

· Suggest practical improvements to customer service and warehouse processes.

· Support colleagues with other reasonable duties as required.

What we are looking for

Essential

· A friendly, professional manner and clear communication skills.

· A proactive, self-motivated approach, taking initiative and spotting tasks that need attention.

· The ability to work independently and stay productive without constant supervision.

· Good attention to detail when handling orders, stock and customer information.

· Confidence using computers, email and learning new systems.

· The ability to organise tasks and manage competing priorities.

· Reliability, punctuality and a willingness to help colleagues.

· The ability to carry out the physical duties of the role, including standing, picking, packing and moving stock, with reasonable adjustments where required.

· A practical approach to solving problems and knowing when to ask for help.

Desirable

· Experience in customer service, retail, order processing or warehouse work.

· Experience using stock management or courier booking systems.

· Experience handling returns and delivery enquiries.

· A current forklift truck training certificate and experience operating a forklift.

What we offer

· The role is advertised as 35-40 hours a week. This is based on 4 days worked during the week and then Saturday working of a minimum of 2pm till 5 pm. This means 35 hours worked; however if you want to increase hours worked to get up to 40 then this is preferred

· Training on our products, order systems and warehouse procedures.

· A varied role within an established business.

· Workplace pension.

· Holiday entitlement & paid bank holidays

Pay: £27,040.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Application question(s):

• Please confirm you have read that a saturday Shift is required

Work Location: In person