Customer Solution Center Rep 4 - Technical

Customer Solution Center Rep 4 - Technical

Description -

The S/4 Order Processing Specialist is responsible for end-to-end processing, validation, and management of customer, replacement, DOA,
swap, and special orders in SAP S/4HANA, ensuring accuracy, policy compliance, and timely fulfilment. The role closely supports CRT
Escalations, Commercial & Consumer operations, Logistics, Supply Chain, and Planners, with a strong focus on clean order creation and
execution.

Responsibilities

• Create, modify, and manage sales and replacement orders in SAP S/4HANA (ZRE / ZFD1 / ZNC flows, as applicable).
  View Details: Job Requisition: 3162633 S/4 Order Processing
  Specialist (SAP S/4HANA – Order Management)
  05:20 am
  20/08/2026

• Process replacement, swap-out, DOA, delivery-only, pickup-only, and special delivery orders as per approved scenarios.

• Ensure accurate capture of Sold‑To, Ship‑To, Sales Org, Plant, Material, Quantity, and Delivery details.
  Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters
  positive working relationships with associates and management.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated
  competence.
• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer
  environments, or a related field.
  Preferred Certifications
  ITL, Microsoft & SAP
  Knowledge & Skills
• Automation
• Computer Science
• Desktop Support
• Help Desk Support
• Information Technology Infrastructure Library
• Issue Tracking
• IT Service Management
• Microsoft Office 365
• Microsoft Windows 11
• Operating Systems
• Peripheral Devices
• Scripting
• ServiceNow
• Technical Support
• Windows Servers
  Reporting & Documentation
• Maintain accurate S4 order documentation and audit-ready records.
• Support S4 reporting, trackers, and process documentation updates.
• Identify and flag process gaps, order errors, or system limitations for continuous improvement.

Complexity

• Works on assignments that are complex in nature and require initiative, ownership and Specialized knowledge in finance and SAP to resolve problems and/or
  develop recommended solutions.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all
  duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by
  management.

#LI-POST

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"