Customer Solution Center Representative 4 - Technical

Job Summary

The S/4 Order Processing Specialist is responsible for end-to-end processing, validation, and management of customer, replacement, DOA, swap, and special orders in SAP S/4HANA, ensuring accuracy, policy compliance, and timely fulfilment. The role closely supports CRT Escalations, Commercial Consumer operations, Logistics, Supply Chain, and Planners, with a strong focus on clean order creation and execution.

Responsibilities

• Create, modify, and manage sales and replacement orders in SAP S/4HANA (ZRE / ZFD1 / ZNC flows, as applicable).
• Process replacement, swap-out, DOA, delivery-only, pickup-only, and special delivery orders as per approved scenarios.
• Ensure accurate capture of Sold-To, Ship-To, Sales Org, Plant, Material, Quantity, and Delivery details.
• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 6-8 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Preferred Certifications

• ITL
• Microsoft SAP

Knowledge Skills

• SAP s/4hana
• Automation
• Information Technology Infrastructure Library
• IT Service Management
• ServiceNow
• Scripting
• Issue Tracking
• Microsoft Office 365
• Microsoft Windows 11

Reporting Documentation

• Maintain accurate S4 order documentation and audit-ready records.
• Support S4 reporting, trackers, and process documentation updates.
• Identify and flag process gaps, order errors, or system limitations for continuous improvement.

Complexity

• Works on assignments that are complex in nature and require initiative, ownership and Specialized knowledge in finance and SAP to resolve problems and/or develop recommended solutions.

Job Details

• Schedule: Full time
• Shift: No shift premium (India)

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