Customer Solution Manager (Telecom, E2E, Fixed IMS)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description Our client is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

Description As clients's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

In the CNS S&C Market Services Europe organization, we have a customer-centric technology team with Customer Architects and Customer Technical Project Managers owning the technical success of complex project service deliveries, assuming the technical interface roles towards the customer.

Responsibilities

• Leads and directs the technical functions being the Analysis & Design group, the Integration, Verification & Validation group.
• Verifies the E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition.
• Advises on customer network evolution and strives for project up-scopes.

Requirements

• Experience in E2E solution management or system integration (telecom preferred).
• Knowledge of Fixed IMS and telecom protocols.
• Strong skills in testing, validation, and KPI/performance monitoring.
• Ability to lead technical teams and manage complex technical streams.
• Strong analytical and customer‑facing communication skills.

Capgemini is an Al-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with Al, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.