Customer Solutions & Collections Specialist

CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with our people—and we’re looking for a dedicated Customer Solutions & Collections Specialist who is ready to make an impact.

At CoverageX, we don't just "collect"—we problem-solve. When a customer falls behind, you are the voice of support that helps them find a path forward so they never lose their peace of mind.

Compensation & Benefits

• Base Pay: Competitive $18–$20/hr.
• Uncapped Bonuses: Earn a bonus for every account you successfully bring current. Your results directly drive your income!
• Comprehensive Benefits: Access to Medical, Dental, Life, and Vision coverage after 90 days of employment.
• Paid Training: Full pay from day one. No prior experience with our specific systems? No problem—we’ll teach you everything you need to know.

The Role Forget the "cold call" grind. Our automated dialer handles the outreach so you can focus 100% on the human on the other end of the line.

What You’ll Do

• Listen & Empathize: Understand the "why" behind a missed payment. Every situation is unique.
• Consult: Ask the right questions to identify the best financial solution.
• Retain: Work with customers to create a plan that keeps their home or vehicle protected.
• Collaborate: Receive real-time coaching and support from experienced Team Leads.

Who You Are

• A Natural Communicator: You are confident, approachable, and able to build trust over the phone quickly.
• Experienced: You have a background in sales, retention, collections, or a high-volume phone-based role.
• Growth-Oriented: You aren't looking for just another job; you’re looking for a career. We promote from within.
• Bilingual (Bonus!): English/Spanish fluency is a major plus.

Why Join CoverageX? We invest in the people who show up ready to earn it. With a clear advancement path and a supportive team culture, your professional growth is our priority.