Customer Solutions Associate

We are looking for a dynamic and results-driven Customer Solutions Associate to join our Sensor & Instruments (Industrial) Department. This role is ideal for individuals passionate about sensors and instrumentation who thrive in a fast-paced, client-focused environment.

Benefits:

• Annual Wage Supplement (AWS)
• Performance Bonus & Variable Bonus
• Company Trip
• Medical Benefits
• Training and development opportunities.

Key Responsibilities:

• Developing sales strategies to meet sales goals.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Participating in sales team meetings with updated sales reports periodically.
• Presenting product/services demonstration to customer.
• Participate in exhibitions, conferences and industry meet-ups for business opportunities.
• Collect market feedback to evaluate gaps, opportunities, and new needs.
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results.
• Working towards achieving the sales target.

Requirements:

• NITEC/ Diploma/Degree in Engineering (Electrical, Mechanical, or Instrumentation) or related field is preferred.
• B2B sales experience in industrial equipment, sensors, or related industries is preferred.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Self-motivated, organized, and able to work independently and as part of a team.
• Good presentation and negotiation skills.