Customer Solutions Associate

Ready to build real customer-facing and sales experience? GPO Direct Network is hiring an energetic Customer Solutions Associate to support AT&T wireless account enrollments, service activations, and customer acquisition. You’ll answer questions, recommend solutions, and guide interested customers through the enrollment and activation process.

Customer Solutions Responsibilities

• Meet with customers and introduce current AT&T wireless plans, devices, and promotional offers.
• Learn about each customer’s mobile habits, current provider, service concerns, and account priorities.
• As a Customer Solutions Associate, break down wireless pricing, plan features, upgrade options, and eligibility requirements in simple terms.
• Match customers with AT&T services that align with their usage, budget, and connectivity needs.
• Complete new account setups, service activations, device upgrades, and requested account changes.
• Respond to questions and help customers feel confident about their wireless service decisions.
• Record enrollment details, customer information, and required account documentation accurately.
• Follow campaign procedures and AT&T standards throughout each customer interaction.
• Attend ongoing Customer Solutions Associate trainings to set you up for success

No previous wireless experience is required. We provide hands-on AT&T product education, customer service training, sales coaching, and continued support to help you build confidence and strengthen your communication skills.

Customer Solutions Associate Qualifications

• Comfortable introducing yourself and speaking with new customers.
• Able to listen closely and adapt conversations to different customer needs.
• Clear and confident when discussing wireless products and account options.
• Detail-oriented when completing enrollment forms and customer records.
• Motivated to improve through coaching, practice, and direct experience.
• Dependable and prepared to take ownership of assigned responsibilities.

Pay: $4,000.00 - $4,600.00 per month

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person