Customer Solutions Associate

Responsibilities:

1. Handle and assess the concerns received from multiple platforms within a standard turnaround time.
2. Consolidate, review, ensure accuracy and completeness on the submitted requirements for the contract amendment request.
3. Able to strictly monitor each request by updating files in a timely manner, properly classified, filed, and stored per step-process.
4. Able to handle different types of clients and complaints.
5. Build customer relationships by managing client’s expectations and providing complete information/resolution on the concern.
6. Hit the target CSAT/NPS scoring by developing strategies to ensure positive customer experiences for every transaction.

Qualifications:

1. Has a bachelor's degree in any course.
2. BPO / Customer Service experience is a definite advantage.
3. Excellent communication skills.
4. Excellent problem-solving and decision-making abilities.