Customer Solutions Representative

Job Title: Customer Solutions Representative

Location: Round Rock

JOB SUMMARY:

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services.

ESSENTIAL FUNCTIONS:

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.

• Review and identify job opportunities for customers and provide referrals to qualified candidates.

• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.

• Develop constructive and cooperative working relationships with internal team members, the public and external partners.

• Actively seeks ways to improve workforce services to meet labor market needs.

• Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers.

• Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:

• Previous knowledge of workforce development or career counseling services is helpful.

• Knowledge of the local communities being served and understanding labor market and resources.

• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.

• Exceptional customer service and interpersonal skills.

• Able to work with diverse customers with unique needs and communication styles.

• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.

• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:

• High school diploma or GED.

• Valid driver’s license and proof of insurance with good driving record.

• Six months of relevant experience preferred.

• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits.

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) 100% employer match up to 6% of employee contributions
• Dental
• Vision
• Life Insurance
• Short and Long-Term Disability
• Pet Insurance
• Tuition Assistance

Equal Opportunity Employer: Minority/Female/Disability/Veteran