Customer Solutions Specialist

Express Print Pack Ship celebrating our 26th year in business at 100 24th Street West #1, Billings, MT 59102; is a locally owned Package Hub Business Center and seeks a reliable, friendly and efficient Business Center Associate to join our team.

Upon joining our company, you will play a key role in assisting customers with their printing, shipping, and office service needs. This position requires excellent customer service skills, the ability to multitask, and a commitment to maintaining a smooth and professional operation in a fast-paced retail environment.

Key Responsibilities:

· Greet customers warmly and assist with printing, shipping, and other office service inquiries.

· Operate cash registers and process cash and card transactions with accuracy.

· Handle shipping tasks, including processing packages using proprietary software and ensuring proper documentation.

· Perform basic printing and copying tasks using printers, copiers, and related equipment.

· Keep the work area clean, organized, and well-stocked with supplies.

· Answer phone calls and respond to customer questions about services, pricing, and timelines.

· Manage multiple tasks efficiently to meet customer deadlines and maintain store operations.

Qualifications and Skills:

· High school diploma or equivalent required.

· Strong communication and customer service skills to interact effectively with diverse customers.

· Ability to multitask, stay organized, and thrive in a fast-paced setting.

· Basic computer skills, including experience with point-of-sale (POS) systems or willingness to learn.

· Physical ability to stand for long periods and lift up to 25 pounds as needed.

· Previous experience in customer service or retail is a plus, but not mandatory.

Work Environment:

· Fast-paced retail environment with frequent customer interactions.

· Requires standing for extended periods and occasional lifting of packages or materials.

Benefits:

· Employee discounts on Express Print Pack Ship services.

· Opportunities for advancement within the company.

· Experience not necessary necessary as we will provide on the job training to develop skills in shipping, printing, and customer service.

Hours of Operation-

• 8am to 6pm (Monday - Friday)
• 9am to 2pm (Saturday)

For this job opening... we are looking for part-time and or full-time candidates; but must be available to work Saturday's as needed.

Pay: $15.00 - $22.00 per hour

Expected hours: 10.0 – 40.0 per week

Benefits:

• Flexible schedule

Shift availability:

• Day Shift (Required)

Work Location: In person